Return and Refund Policy
Effective Date: 02/03/2026
At D for U Services, customer satisfaction is important. This policy outlines the conditions under which refunds may be requested.
1. Eligibility for Refunds
A refund request may be considered under the following conditions:
- The shipment has not been successfully delivered
- Significant delays have occurred beyond reasonable operational timelines
- Service failure has been confirmed by our support team
2. Minimum Processing Time
Refund requests can be submitted no earlier than 30 days from the shipment date.
This period allows:
- standard delivery completion
- resolution of potential delays
- internal verification procedures
3. Review Process
All refund requests are subject to:
- internal review
- verification of order data
- coordination with logistics partners
4. Processing Time
Once approved, refunds may take:
7 to 30 business days to be processed
depending on:
- payment method
- banking systems
- third-party providers
5. Non-Refundable Situations
Refunds may not be granted in cases of:
- incorrect shipping information provided by the customer
- failed delivery due to absence
- customs-related issues beyond our control
- force majeure events
6. Partial Refunds
In certain cases, a partial refund may be issued.
7. Request Procedure
To request a refund, customers must provide:
- order identifier
- tracking code
- email used for purchase
- reason for request
8. Final Decision
All refund decisions are made at the sole discretion of D for U Services.